Sunday, October 25, 2009

Graveyard Shift

Some people think that working the graveyard shift is a walk in the park. They should walk 8 hours in my shoes...

Working the graveyard shift is difficult, because it is the shift where people are the most drunk. Drunk people checking in. Drunk people checking out. And drunk hobos without reservations trying to get a place to stay for the night.

The worst part is, the people who come late to check in, after they were charged for not showing up for the night. Everytime someone calls asking about our check in time, I let them know it is between 4p.m. and

I personally believe this is a large window of time to check in. However, I let people know that if they need to do a late check in (after 1.a.m), they should call the front desk so someone can write a note in their reservation. So why is it that I get people checking in for the 24th on the 25th at 4 a.m.? Don't they need to know they have to check out by 11? It seems pointless. but the worst part is setting up their reservation again after it has been cancelled and charged for not showing up. Now I am not complaining, I have a great job, and it is a lot easier than other jobs, but refunding a payment to a customer who was charged is not the best part of my night.

I am not alone however. I do get some company from Danny, the security who works the night shift here. He is a good man. Although the two of us know, from firsthand experience the consequences of working this shift.

Our sleeping schedules get messed up. Imagine breaking night, in a place where the lights are on and the music is blasting. I like to listen to palladia. They always have an interesting mix of rock, country, pop, and hip hop. Yeah, I said it right, and don't worry, I'm confused too.

But I keep myself busy. We restock the fridge, and make sure everything is ready for the person who is next on the shift. This includes keeping the work area clean, answering emails, and even taking all the pages of people who checked out, out of our files marked "in house" . But I love working at the L. It is an awesome job. I sometimes get upset when my coworkers start to preach to me, but in the end I love meeting new people. Each shift is an 8 hour speed dating special. I don't fall in love, or even hook up with guests, but it is very similar. Even if I did, I know it will never work out because they are all from out of town. This whole long distance thing never works out.

But by meeting new people, I am starting to notice some bizarre trends. I don't want to make any negative comments about any people from any particular country, but I am noticing some trends. Does that make me a racist, if the people who frequent this hostel, from particular regions all have similar traits? Not that they all have a particular trait, but the propensity for specific traits is higher in some populations than in others. Noticing trends does not make me racist. It just makes me more savy, and it better equips me top deal with people. Don't judge me!

What is really sad is when you develop a close relationship with a customer, and then that customer has to leave, or has a problem that I am unable to solve. This must be how the health insurance companies feel. They promise people they would help pay for medical bills, and then when something comes up, they bail. There is one customer in particular... Joel, a coworker, claims she praises me, but I don't believe that is completely true. She is always really nice to me. She is a lot older than me, but we always kid around. She has had some problems with other people who work here, and I always have to convince her to stay. She has never given me any problems when I work my shift, and I don't know what problems she had with other people, but it makes me sad to see her upset. I guess that comes with the territory of friend.

It is also dangerous to get to know the guests to well. Not only because of the conflict of interest it creates, but also because some guests get too comfortable.

But I wont say anything bad about them. So I am going to go now.

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